Overseas version of enterprise WeChat, e-commerce must understand the WhatsAppBusniess
What is WhatsAppBusiness?Announced in 2018, WhatsAppBusinessApp is focused on helping companies connect with customers and enabling employees to use big brand a...
Many Chinese open boat companies may not be aware of the existence of WhatsAppBusiness, whose efficacy is similar to that of corporate WeChat, which can communicate with whatsapp business api customers together, and the following will explain in detail the advantages of its use. whatsApp is one of the world's most popular social media app for fitness and sports, and with its release in 2022, they have a global As a reference, WeChat has a market share of 1.2 billion. But many Chinese open boat companies may not be aware of the existence of WhatsAppBusiness, whose efficacy is similar to that of corporate WeChat, which can communicate with WhatsApp customers together, and the following big guys will explain the advantages of its use in detail for you.
What is WhatsAppBusiness?
Announced in 2018, WhatsAppBusinessApp is focused on helping companies connect with customers and enabling employees to use big brand accounts rather than their own private accounts in customer communications, the same starting point as Enterprise WeChat.
WhatsAppBusiness includes the following effects.
Branding: You can describe your big brand, contact information and products/services on WhatsApp.
Common tools for intelligent system information content: create welcome banners, quick responses.
Data Analysis Report: You can view the number of messages that have been pushed, delivered and viewed.
Tag management: Divide customers into multiple logos for easy and quick customer service.
In addition, we can use HubspotCRM to unify and manage the solution WhatsAppBusiness.
For example, using Niswey's HubSpotWhatsApp integration, the group can take screenshots of chats from WhatsAppBusiness and connect them to HubSpot, allowing us to manage the communication of our solution customers on other sites together in Hubspot.
Here are a few other ways WhatsAppBusiness can help you serve your overseas customers even better.
Customer service made easy
Case studies of GlobeAir and WhatsAppBusiness use cases found that using WhatsApp increased customer service efficiency by 225%.
Improve online customer service satisfaction rate
The GlobeAir case study also focuses on the 27% increase in total turnover since the use of WhatsAppBusiness communication in the latest project, which can be summarized as an increase in customer satisfaction rates.
Stronger completion of customer service
WhatsAppBusiness's tagging benefits make customer portraits more established and help you manage your solution customer information effectively, thus improving communication efficiency.
How to add customers on WhatsAppBusiness again
WhatsAppBusiness simplifies the process by using short URLs to make it easier for customers to find you proactively.